Terms & Conditions

Effective Date: 6/25/2026

Thank you for choosing Scoop Brothers. These Terms of Service (“Agreement”) govern the pet waste removal services (“Services”) provided by Scoop Brothers (“Company,” “we,” “our,” or “us”). By scheduling, authorizing, or continuing service, you (“Customer,” “you,” or “your”) acknowledge that you have read, understand, and agree to these Terms.

1. Services

Scoop Brothers provides residential and commercial pet waste removal services, pet waste station maintenance, yard sanitizing, and other related services. Your service frequency, pricing, and selected services will be outlined during the booking process and may be updated upon request.

2. Customer Responsibilities

To ensure safe and efficient service, you agree to:

  • Provide accurate and current contact and billing information.
  • Maintain safe and unobstructed access to your yard.
  • Ensure gates are unlocked or otherwise accessible during your scheduled service window.
  • Secure all pets during service.
  • Promptly notify Scoop Brothers of any changes to the number of dogs using the yard, gate access, address, or requested services.

If we are unable to complete your scheduled service due to a locked gate, inaccessible yard, unsecured pet, or other customer-related access issue, the scheduled service will still be billed.

3. Scheduling & Weather

While we strive to service your property on your scheduled day each week, arrival times cannot be guaranteed due to route optimization, traffic, weather, holidays, or other unforeseen circumstances.

If severe weather or unsafe conditions prevent us from completing your scheduled service, we will return and service your yard as soon as reasonably possible.

4. Service Pauses

If your pet(s) will not be using the yard due to vacation, illness, or any other reason, please notify us in advance if you would like to temporarily pause your service.

Scheduled pauses exceeding 90 days will require:

  • Acceptance of the current Terms of Service
  • Payment of a $25 Restart Fee before recurring service resumes

5. Pricing

Service pricing is based on factors including:

  • Number of dogs
  • Yard size
  • Service frequency
  • Selected add-on services

Oversized yards may be subject to an additional fee, which will be discussed and approved before service begins.

If an additional dog is present during service and has not been reported, Scoop Brothers will attempt to contact you. If we are unable to reach you and the additional dog remains present for two consecutive visits, your account may be updated to reflect the correct number of dogs and the applicable pricing.

6. Billing & Payments

Recurring services are billed using the payment method on file.

Invoices are due upon processing.

If payment is not received:

  • Accounts with unpaid balances may have service suspended.
  • Accounts more than 10 days past due may have recurring service canceled.
  • A $25 Restart Fee will apply before service resumes following cancellation due to non-payment.
  •  Late Fees: A $25 late fee will be applied to unpaid balances at 30, 60, 90, and 120 days past due. Accounts remaining unpaid after 120 days may be sent to collections.
  • Accounts that remain unpaid for 120 days or longer may be referred to collections, and Scoop Brothers reserves the right to pursue all available legal remedies.

We reserve the right to modify our pricing at any time. Customers will receive at least 30 days’ notice of any recurring service price changes.

Customers are responsible for maintaining a valid payment method on file.

7. Service Changes & Cancellation

You may request changes to your service frequency or cancel your service at any time by contacting Scoop Brothers.

Either party may terminate service at any time.

Cancellation does not relieve the Customer of responsibility for payment of any outstanding balances or services already performed.

8. Liability

Scoop Brothers will exercise reasonable care while servicing your property. However, we assume no liability for damage to yards, gates, landscaping, pets, or other property except in cases of gross negligence or willful misconduct.

Customers agree to maintain a safe environment for our technicians and release Scoop Brothers from liability arising from unsafe property conditions or hazards beyond our control.

9. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Privacy Policy: scoopbrothers.com/privacy-policy/

10. Changes to These Terms

Scoop Brothers may update these Terms from time to time to reflect operational, legal, or business changes. Updated Terms will become effective upon posting to our website or otherwise providing notice to customers.

Continued use of our Services constitutes acceptance of the revised Terms.

11. Governing Law

These Terms shall be governed by the laws of the state in which services are provided. Any disputes arising from this Agreement shall be resolved in the appropriate courts within that state.

12. Contact Us

If you have any questions regarding these Terms, please contact us:

Scoop Brothers

Email: help@scoopbrothers.com

Website: www.scoopbrothers.com

Acceptance

By scheduling, authorizing, or continuing service with Scoop Brothers, you acknowledge that you have read, understand, and agree to these Terms of Service.